by Kristina Mulligan on Jul 18, 2018
After a horrible storm yesterday, a customer was kind enough to contact management and give a glowing review of our own Denise Acconzo, a Personal Lines Customer Service Representative from our Kingston office. The customer writes:
"Yesterday afternoon after the nasty storm, I called Reis to inquire about a tree that fell on my residence. When I called, I was informed that the computers were down and the electric was out. I informed the receptionist that I could wait until the following day for a return phone call as I understood the situation.
Approximately 10 minutes after I called in, I noticed there was a voice mail. When I retrieved the voice mail, it was a message from Denise Acconzo calling me back from her cell phone. Needless to say, I was surprised at such a quick response when I am sure there were many other customers who may have been in crisis. Today, I received a voice mail at 8:55am and a follow up email from Denise later in the day.
I wish I had the words to express how grateful I am for the tremendous customer service that was provided to me. I am sure there were other customers who were in need of assistance and yet I received a phone call and valuable information.
Additionally, I spoke with another employee this morning who was extremely helpful as well.
Again, I am beyond happy with the customer service I received and very much appreciate the fact that Denise took the time to call me.
Thanks and have a great day."
Great customer service in the time of a crisis is so important! Call The Reis Group today at (845) 338-4656 for your insurance quote.
Video: The Daily Freeman