Mobile website

Great Customer Service During Storm from The Reis Group

Reliable insurance for you, your family, and your business

Great Customer Service During Storm

by Kristina Mulligan on Jul 18, 2018

After a horrible storm yesterday, a customer was kind enough to contact management and give a glowing review of our own Denise Acconzo, a Personal Lines Customer Service Representative from our Kingston office. The customer writes:

"Yesterday afternoon after the nasty storm, I called Reis to inquire about a tree that fell on my residence.  When I called, I was informed that the computers were down and the electric was out.  I informed the receptionist that I could wait until the following day for a return phone call as I understood the situation.  

Approximately 10 minutes after I called in, I noticed there was a voice mail.  When I retrieved the voice mail, it was a message from Denise Acconzo calling me back from her cell phone.  Needless to say, I was surprised at such a quick response when I am sure there were many other customers who may have been in crisis.  Today, I received a voice mail at 8:55am and a follow up email from Denise later in the day.  

I wish I had the words to express how grateful I am for the tremendous customer service that was provided to me.  I am sure there were other customers who were in need of assistance and yet I received a phone call and valuable information. 

Additionally, I spoke with another employee this morning who was extremely helpful as well. 

Again, I am beyond happy with the customer service I received and very much appreciate the fact that Denise took the time to call me. 

Thanks and have a great day."

Great customer service in the time of a crisis is so important! Call The Reis Group today at (845) 338-4656 for your insurance quote.

Video: The Daily Freeman

Home  |  About  |  Contact  |  Service  |  Privacy  |  Disclaimer  |  Search

© 2018 The Reis Group